Policies & support · Updated 29 October 2026

Refund policy

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VeilPlume is in development and live checkout is currently disabled. The free demo does not create a payment obligation. This page explains the process for purchases once checkout opens.

Requesting a refund

For a purchase processed by Paddle, use the support link on your receipt or visit paddle.net to request a refund. Include the transaction reference and the email used at checkout. For product problems or help locating a purchase, contact VeilPlume at veilplumebookauthor@gmail.com. Never send a password or full payment-card number.

Eligibility and consumer rights

Paddle’s refund policy and applicable consumer law govern Paddle transactions. Consumers may have a statutory withdrawal period, including 14 days for qualifying EU/EEA purchases. Exceptions for immediately supplied digital content depend on the legally required express consent and acknowledgement; using this website alone does not waive those rights.

Rights relating to faulty, inaccessible or misdescribed digital products remain available under applicable law. Contact VeilPlume about a product defect; if it cannot be resolved, you can also contact Paddle. Outside mandatory rights, Paddle considers discretionary requests under its refund policy. A request does not automatically guarantee approval. This policy does not reduce any mandatory rights or any more favourable promise made at checkout.

What happens after approval

Paddle processes approved refunds under its policy, normally to the original payment method where possible. Timing depends on the applicable refund or withdrawal rules and your payment provider. Refunded purchases no longer provide the corresponding paid access. Your writing remains yours; keep downloaded backups and use the local recovery page to retrieve books still present in your browser.

One-time payment

VeilPlume’s planned offer is a one-time purchase, not a recurring subscription. There is no planned subscription renewal to cancel. Check your receipt and contact Paddle if you see an unexpected charge.

Last updated 29 October 2026. Questions: veilplumebookauthor@gmail.com.